This privacy notice tells you what to expect us to do with your personal information. We're committed to protecting your data and being transparent about how we use it.
What Information We Collect
Service Delivery
Names and contact details
Addresses and payment information
Purchase history and account records
Call recordings and meeting notes
Marketing & Updates
Names and contact details
Purchase or viewing history
Service preferences
We collect this information to provide you with excellent services and keep you informed about updates that matter to you.
Your Data Protection Rights
Under UK data protection law, you have several important rights regarding your personal information. We must respond to your requests within one month.
Right of Access
Request copies of your personal information and details about how we use it.
Right to Rectification
Ask us to correct or delete information you believe is inaccurate or incomplete.
Right to Erasure
Request deletion of your personal information when appropriate.
Additional Rights You Have
Restriction of Processing
Limit how we can use your personal information in certain circumstances.
Object to Processing
Object to the processing of your personal data when we rely on legitimate interests.
Data Portability
Request transfer of your information to another organisation or directly to you.
Withdraw Consent
Remove your consent at any time when we rely on it as our lawful basis.
Our Lawful Basis for Data Processing
We process your personal information only when we have a valid legal basis to do so, ensuring compliance with UK data protection regulations. Each data processing activity is carefully considered against these established grounds.
Consent
You have given us clear, unambiguous consent for us to process your personal data for a specific purpose.
Contract
Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation
We need to process your personal data to comply with a common law or statutory obligation.
Legitimate Interests
Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights do not override those interests.
We are transparent about which lawful basis we rely on for each processing activity and can provide further details upon request.
Our Lawful Basis for Data Processing
We must have a valid legal reason for collecting and using your personal information. Our primary lawful basis is your consent.
01
Informed Consent
We obtain your permission after providing all relevant information about how we'll use your data.
02
Service Delivery
We use your information to provide the services and goods you've requested from us.
03
Marketing Communications
With your consent, we send service updates and marketing information that may interest you.
You can withdraw your consent at any time, and all your data protection rights apply except the right to object.
Where We Get Your Information
Direct Collection
We collect personal information directly from you when you interact with our services. This ensures accuracy and gives you control over what information you share with us.
This includes information you provide when making purchases, creating accounts, contacting us, or using our services.
Data Retention
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests.
Specific retention periods depend on the type of information and the purpose for which it was collected. We regularly review our data holdings and securely delete information that is no longer needed.
We are committed to not keeping your data longer than 36 months and ensuring secure disposal when retention periods expire.
Information Sharing
We take your privacy seriously and only share your personal information when necessary and appropriate.
Legal Obligations
Organizations we're legally required to share information with, such as regulatory bodies or tax authorities.
Emergency Services
Emergency services when necessary to protect life, prevent serious harm, or assist in urgent situations.
We never sell your personal information to third parties for marketing purposes.
How to Make a Complaint
1
Contact Us First
If you have concerns about our use of your personal data, please contact us using hello@carinamcfarlane.com
2
ICO Complaint
If you remain unhappy after raising a complaint with us, you can complain to the Information Commissioner's Office.
Contact Information
Get in Touch
Email: hello@carinamcfarlane.com
For any questions about this privacy notice or to exercise your data protection rights, please don't hesitate to contact us.
ICO Contact Details
Information Commissioner's Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF
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